Shipping policy
We know waiting for car parts isn’t nearly as fun as installing them. Here’s what to expect after placing your order with Brox Tuning.
❌ Order Cancellations
Contact us immediately if you need to cancel or change an order. We will try our best to help, however, cancellation is not guaranteed once processing has started. We try our best to get every order in transit as fast as humanly possible.
Please see below for our Cancellation Fee Schedule.
📦 Shipping Rates
Shipping rates are calculated at checkout based on your order’s size, weight, and destination. We may ship with Purolator, UPS, FedEx, Canpar, or ICS Courier.
🏁 Product Availability
Each product page may display one of these statuses:
- In stock locally: Available at our Mississauga location. Same-day pickup or prompt shipping is generally available.
- Warehouse stock: Available from one of our distributors. The displayed estimate includes the time required to transfer the item to Brox Tuning.
- Manufacturer stock: Available from the manufacturer. The displayed lead-time window includes the expected transfer time to us.
- Check availability: You can place an order, but stock and timing must still be confirmed. We will contact you after the order is placed.
- Discontinued: The item is no longer available and cannot be added to your cart.
Inventory and lead times are based on supplier information and may change. If your order is urgent, email sales@broxtuning.ca with the part number before ordering.
🗓️ Delivery Times
Dates shown on product pages indicate when an order is expected to ship or be ready for pickup. They are not delivery dates.
Typical carrier transit times after shipment are:
| Destination | Typical Transit Time |
|---|---|
| Ontario | 1–2 business days |
| Quebec | 1–2 business days |
| Alberta | 3–5 business days |
| British Columbia | 4–5 business days |
| Saskatchewan | 3–5 business days |
| Rest of Canada | 4–6 business days |
Carrier transit times are estimates and can be affected by weather, holidays, remote destinations, and other delays outside our control.
🔍 Shipping Quote Adjustments
While we do our best to provide accurate shipping prices at checkout, certain orders may require a custom shipping quote. This is most common with oversized or heavy products, orders that ship in multiple boxes, and deliveries to remote areas.
If your order requires additional shipping charges, we’ll contact you before processing the shipment. You can choose to pay the difference or cancel the affected order and receive a full refund.
We will never charge the difference automatically or without your authorization.
📍 Order Processing and Tracking
Orders placed on weekends or holidays are processed on the next business day. Tracking information will be emailed to you and added to your customer account once the order ships.
If an item’s availability or expected timing changes after purchase, we will contact you with an updated estimate.
✍️ Lost Packages and Signature Requirement
Every package is shipped with a signature required upon delivery. Please monitor the tracking information provided and ensure someone is available to receive and sign for the shipment.
Customers are responsible for following the package’s progress and promptly contacting the carrier if a delivery issue occurs. Brox Tuning is not responsible for packages that are lost, stolen, misplaced, or missing after the carrier records them as delivered or obtains a delivery signature.
If tracking shows that a package was lost while still in transit, please contact us so we can assist with opening a carrier investigation.
⚠️ Shipping Restrictions
- We cannot ship to P.O. boxes or APO/FPO addresses.
- Some oversized or heavy products may have limited carrier options.
- Hazardous materials may be restricted to certain services or destinations.
- Some remote areas may require additional shipping charges.
- We may decline or cancel a shipment that cannot be transported safely or legally.
🗓️ Cancellation Fee Schedule
| Order status | Refund to card | Refund as store credit |
|---|---|---|
| Before ordering / shipping | 5% cancellation fee | No fee |
| After ordering / shipping | 20% cancellation fee | 10% cancellation fee |
| External warehouse or manufacturer order | 20% cancellation fee* | 10% cancellation fee* |
*External-warehouse cancellations are only available when the supplier allows the order to be stopped. Once an item has shipped from the supplier with the supplier, the order cannot be cancelled and must be returned instead.
Cancellation fees are not a penalty. It is to help cover non-refundable payment-processing costs, supplier charges, border fees, warehouse handling, shipping fees paid and work already completed on the order. The maximum we charge (20%) for a cancellation is usually not enough to cover the fees we typically incur.
Store credit does not expire and may be used toward any future purchase(s) from Brox Tuning.
💬 Questions?
Email sales@broxtuning.ca and include the product or part number so we can assist you quickly.