Refund policy
Returns, Cancellations & Refunds
We want our policies to be clear and straightforward so it's fair to all of our customers. To request a cancellation or return, email info@broxtuning.ca with your order number. Items returned without prior approval will not be accepted. Please review terms below before making a purchase on our website.
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❌ Order Cancellations
Contact us immediately if you need to cancel or change an order. We will try our best to help, however, cancellation is not guaranteed once processing has started. We try our best to get every order in transit as fast as humanly possible.
Cancellation Fee Schedule
| Order status | Refund to card | Refund as store credit |
|---|---|---|
| Before prep starts | 5% cancellation fee | No fee |
| After prep starts | 20% cancellation fee | 10% cancellation fee |
| External warehouse or manufacturer order | 20% cancellation fee* | 10% cancellation fee* |
*External-warehouse cancellations are only available when the supplier allows the order to be stopped. Once an item has shipped from the supplier with the supplier, the order cannot be cancelled and must be returned instead.
Cancellation fees are not a penalty. It is to help cover non-refundable payment-processing costs, supplier charges, border fees, warehouse handling, shipping fees paid and work already completed on the order. The maximum we charge (20%) for a cancellation is usually not enough to cover the fees we typically incur.
Store credit does not expire and may be used toward any future purchase(s) from Brox Tuning.
📦 Manufacturer Orders
Manufacturer order products are sourced or produced specifically for your order.
Once submitted to the manufacturer or supplier, these products may become final sale and non-cancellable. If the supplier still permits cancellation, the applicable fee from the schedule above will apply.
Manufacturer lead times are estimates and may change due to production schedules, availability or shipping delays outside Brox Tuning’s control.
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↩️ Returns
Eligible products may be returned within 14 days of delivery.
To qualify, the product must be:
- New, unused and uninstalled
- Unmodified and undamaged
- In its original manufacturer packaging
- Complete with all included parts, hardware and documentation
- In a condition suitable for resale
Products showing signs of installation, test-fitting, damage or use will not be accepted.
🚫 Non-Returnable Items
The following are final sale:
- Electrical and electronic components
- Cables, sensors, adapters, wiring and circuit boards
- Spark plugs and ignition coils
- Fuel pumps, diverter valves and blow-off valves
- Oils, fluids and other consumable products
- Special-order, custom and made-to-order products
- Products that have been installed, modified, damaged or used
If you are unsure whether an item is returnable, please contact us before ordering.
💳 Return Fees and Shipping
Approved returns may be subject to:
- A restocking or handling fee of up to 30%
- Deduction of the original outbound shipping cost
- Return-shipping costs, which are the customer’s responsibility
Original shipping charges are non-refundable. If Brox Tuning shipped the wrong item, we will cover the reasonable costs required to correct the error.
Cancellation fees are determined by the cancellation schedule above and are not charged in addition to the separate 5% return transaction fee.
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🚘 Fitment and Application
Customers are responsible for reviewing the product description, SKU, vehicle application and required supporting modifications before ordering.
If you believe our listing contains incorrect fitment information, contact us before installing the product. We will review the listing and vehicle information before determining the appropriate resolution.
A fitment concern does not guarantee return approval, particularly if the product has been installed, modified or damaged.
⚠️ Damaged, Incorrect or Defective Products
Inspect your shipment as soon as it arrives. Contact us immediately if:
- The shipment arrived damaged
- You received the wrong item
- Parts or hardware are missing
- You believe the product is defective
Include your order number and clear photos of the box the parts arrived in. Keep all packaging until we confirm the next steps, and do not install a damaged or incorrect product.
Defective products may be handled through the manufacturer’s warranty process. Depending on the manufacturer’s policy, the resolution may involve troubleshooting, repair or replacement instead of a refund.
🏷️ Pricing and Listing Errors
We work to keep our pricing, availability and product information accurate, but errors can occur.
Brox Tuning may correct inaccurate information or cancel an affected order before fulfillment. If this happens, we will contact you with the available options or issue a refund to the original payment method.
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💰 Refunds
Refunds are issued after the returned product has been received, inspected and approved.
Approved refunds will be returned to the original payment method, less any applicable fees and non-refundable shipping costs. After we process the refund, your bank or card provider may require an additional 3–10 business days to post the funds.
✅ Agreement
By placing an order with Brox Tuning, you confirm that you have reviewed and accepted the policies in effect at the time of purchase.
Questions about a cancellation, return or refund can be sent to info@broxtuning.ca.